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CUSTOMER COMMUNICATIONS MANAGEMENT

Centralize Document Generation
Increase Personalized Customer Correspondence
Work with Familiar Word and Adobe Programs
Scalable and Flexible
Keep Customers informed
Reduce Unnecessary Work with Templates

CUSTOMER COMMUNICATIONS MANAGEMENT: DOCUMENT SCIENCES XPRESSION

MAKING EVERY CUSTOMER INTERACTION PERSONAL

In our increasingly digital world, customer engagement and retention has become a vital part of any company’s strategy. However, Customer Experience Management/Customer Communications Management can be a painstaking process to keep all your customers happy across a variety of different platforms and media like print, email, web and mobile.

Reva’s Customer Experience Management solution enables you to send up to millions of automated and personalized documents to your customers every hour. These correspondences can be sent interactively, in batch, via workflow, or on-demand.

Reva offers services for both new and existing CEM/CCM customers. With our technical expertise in both cloud and on premise, we can ensure a smoother, more personalized and comfortable experience for all your customers.

  • Distribution – Does your organization have a single solution for multi-channel (print, email, web, and mobile) deliveries?
  • Templates – Do your employees create customer communications from scratch every time?
  • Multi-Channel – Can you generate rich multi-channel content with a single rules-based template?
  • Personal and Timely – Are your customers getting your correspondences in a timely and personal manner?

Implementation Services

  • Planning and Kickoff
    • Develop project objectives and assign roles
    • Define project approach to configuration
  • Requirements Gathering & Design
    • Review use-case requirements
    • Prioritize set of requirements for xPression
    • Design of data, document layout and content reuse
  • Document Templates
    • Develop departmental sized configuration for 5 low complexity templates
  • Cloud Deployment (optional)
    • Deploy the xPression configuration to Microsoft Azure
  • Testing Assistance & Production Readiness
    • Support testing cycles and refine deployment based on testing results
    • Deploy to production environment for final go-live
    • Handover, training and enablement
  • Front end business applications to xPression

 

Migration Services

  • Migration from legacy and proprietary format
  • Migration from DLS or Compuset
  • Migration from Calligo, xStream, Elixir, Documerge, Documaker, InSystems
  • Identify potential cost savings

 

Maintenance and Hosting Services

  • Provide technical support across the publishing platform
  • Provide maintenance and development work
  • Ensure proper application of design patterns frameworks, and services to improve consistency and reduce complexity
  • Ensure accurate preparation, maintenance and cataloguing of technical documentation
  • Custom Interface-based development work
  • xPression platform administration
  • xPression template design
  • Resolve production problems
  • Deploy xPression environment on Microsoft Azure

 

Upgrade Services

  • Review current and planned customer environment and processes
  • Analyze documents, data and workflow
  • Document specific value drivers for migrations
  • Delivery of a Migration Assessment Document
  • Plan rapid and scalable content migrations
  • Ensure compatibility with any third-party integrations to the existing environment
  • Write unit test plans and perform test runs
  • Migration from previous version of EMC Document Sciences xPression
  • Identify potential cost savings
  • Migration Assessment Presentation
  • xPression migration troubleshooting
  • xPression integration with CMS
Request a quote today or email us at info@revasolutions.com.

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