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CASE MANAGEMENT SOLUTIONS

Resolve Cases Effectively
Real-Time Information
Access to Powerful Analytics
Agile Design Capabilities
Empower Knowledge Workers

CASE MANAGEMENT SOLUTIONS

Optimize Case Outcomes and Increase Customer Satisfaction.

When referring to a business, a ‘case’ is a file gathering all the information associated with an incident of interest (projects, transaction, service, and so on) specific to an industry and organization.

A case file consists of a collection of customer communications, forms, process documents, reports and supporting documentation along with other various documents and records. The information contained within these case files are extremely valuable and and will need to be managed for compliance, audit, and optimized outcomes.

  • Empowering – Do your knowledge workers have access to the information and resources required for case resolution  and complex decisions?
  • Efficiency – How much time is spend on resolving cases?
  • Managing – Do you have any tools or system to manage all the files associated with each specific case?
  • Customer satisfaction – How do you deal with negative incident outcomes?

An effective Case Management solution can optimize case outcomes and increase customer satisfaction by empowering knowledge workers.

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Case Management Solution Overview:

A case is a collection of information related to a specific activity, event, or more generally what is called an ‘incident of interest’ (projects, transactions, services, etc.) specific to an organization. The information contained within these case files are extremely valuable and will need to be managed for compliance, audit, and optimized outcomes.

A case is usually extremely complex and usually involves multiple people, processes, and information sources and content. The knowledge workers rely on case management systems and their tools to make real-time, complex decisions that take into account the changing nature of information, and are often working interactively with others inside or outside of their organizations to obtain the most effective outcome.

case-management-diagram

 

workflow-model

AUTOMATED & FLEXIBLE WORFLOWS
Assign workers, documentation, and tasks to a case, and manage the whole resolution process.

business-rules

EMBEDDED BUSINESS RULES
Implement a Rule Logic based on your company policies and standard procedures when it comes to managing incidents of interest.

qms-reporting

REPORTING & ANALYTICS SYSTEM
Get reports on your opened and closed cases in order to gain insight and to keep optimizing your case handling processes.

tracking-recording

CASE INFORMATION TRACKING & RECORDING
Keep track of your case history with real-time lists of changes, actions, files, and workers.

integrated-content-management

INTEGRATED CONTENT MANAGEMENT SYSTEM
Benefit from ECM Support including records management, complex search and content analytics.

activity-monitoring

CONTINUOUS ACTIVITY MONITORING
Get real-time notifications and insight on your active cases to follow closely their handling at any time.

BETTER DECISION MAKING
GET THE INFORMATION YOU NEED TO CREATE POSITIVE OUTCOMES.
Improved client satisfaction by answering promptly and accurately to any case inquiries.
Reduced costs in resources and negative incident outcomes.
Having all the case files information easily searchable and accessible to your knowledge workers enable them to resolve incidents more effectively.
Access cases information anywhere, through mobile connectivity and cloud solutions.

Case Management Solution Examples

Working Collaboratively with our Customers to Deliver the Best Case Management Solutions.
Reva implemented a document management and capturing system for Raymond James, providing storage for client information, online monthly accounts, year-end, tax statements. Reva helped Raymond James completely streamline the new account process and improve existing account management solutions.
Reva developed and implemented a document management system for MWCC which improved their best practices guidance, end-user support, collaboration tools, and streamlining of the review and approval process. Reva helped MWCC change the way they managed their information and improved operational efficiency.
Reva deployed a document management and capture system for CPR and received the benefits of being able to easily and seamlessly manage their invoices and proof of delivery documents. Processing times decreased and accuracy of information increased.
Reva configured a collaborative and secure document management system for managing Transalta’s engineering drawings, supporting documents and organizational corporate documents such as HR records and proposals. Transalta benefited by having accurate information readily available with the correct document security applied.

Why do businesses choose Reva Solutions for their case management needs?

Reputation
We’ve built our brand one client, one project at a time.

Experience
Over 15 years of working with various organizations across various industries worldwide.

Value
ECM is our space, it has been since day one and we’ve stayed committed and focused on ECM technologies.

Agility
We’ve kept up to the latest offerings and our team is able to react quickly to our clients changing requirements.

Request a quote today or email us at info@revasolutions.com.

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