CASE MANAGEMENT SOLUTIONS
When referring to a business, a ‘case’ is a file gathering all the information associated with an incident of interest (projects, transaction, service, and so on) specific to an industry and organization.
A case file consists of a collection of customer communications, forms, process documents, reports and supporting documentation along with other various documents and records. The information contained within these case files are extremely valuable and and will need to be managed for compliance, audit, and optimized outcomes.
- Empowering – Do your knowledge workers have access to the information and resources required for case resolution and complex decisions?
- Efficiency – How much time is spend on resolving cases?
- Managing – Do you have any tools or system to manage all the files associated with each specific case?
- Customer satisfaction – How do you deal with negative incident outcomes?
An effective Case Management solution can optimize case outcomes and increase customer satisfaction by empowering knowledge workers.
Case Management Solution Overview:
A case is a collection of information related to a specific activity, event, or more generally what is called an ‘incident of interest’ (projects, transactions, services, etc.) specific to an organization. The information contained within these case files are extremely valuable and will need to be managed for compliance, audit, and optimized outcomes.
A case is usually extremely complex and usually involves multiple people, processes, and information sources and content. The knowledge workers rely on case management systems and their tools to make real-time, complex decisions that take into account the changing nature of information, and are often working interactively with others inside or outside of their organizations to obtain the most effective outcome.
AUTOMATED & FLEXIBLE WORFLOWS
Assign workers, documentation, and tasks to a case, and manage the whole resolution process.
EMBEDDED BUSINESS RULES
Implement a Rule Logic based on your company policies and standard procedures when it comes to managing incidents of interest.
REPORTING & ANALYTICS SYSTEM
Get reports on your opened and closed cases in order to gain insight and to keep optimizing your case handling processes.
CASE INFORMATION TRACKING & RECORDING
Keep track of your case history with real-time lists of changes, actions, files, and workers.
INTEGRATED CONTENT MANAGEMENT SYSTEM
Benefit from ECM Support including records management, complex search and content analytics.
CONTINUOUS ACTIVITY MONITORING
Get real-time notifications and insight on your active cases to follow closely their handling at any time.
BETTER DECISION MAKING
GET THE INFORMATION YOU NEED TO CREATE POSITIVE OUTCOMES.
Case Management Solution Examples
Why do businesses choose Reva Solutions for their case management needs?
We’ve built our brand one client, one project at a time.
Over 15 years of working with various organizations across various industries worldwide.
ECM is our space, it has been since day one and we’ve stayed committed and focused on ECM technologies.
We’ve kept up to the latest offerings and our team is able to react quickly to our clients changing requirements.