Reva Solutions also offers support services for any ECM and mobile applications – even if we were not part of the initial development. We have successfully supported complex ECM applications for large enterprises with many complex business requirements. Reva can provide phone support for the hours of operation that your enterprise requires and a maintenance package that is flexible to suit your requirements.
Reva Solutions provides ECM Support Services in the following areas:
- On-Call / Helpdesk - Reva Solutions provides technical support via a dedicated support email and support phone line to specific Reva Technical Contacts specializing in various ECM technologies.
- Troubleshooting – Reva will troubleshoot any application issues including environment and application code and fix bugs, if any.
- Answer Questions – Reva will answers any queries from the business regarding the application under support.
- Configuration Fixes – Reva will fix any software configuration issues.
- Minor Enhancements – Reva will provide programming support for minor enhancements to the application.