Reva can optionally support ECM applications that we develop on an ongoing basis. We have successfully supported complex ECM applications for large enterprises. Reva can provide phone support for the hours of operation that your enterprise requires. Reva Solutions provides ECM Support Services in the following areas:
Reva Solutions is partners with and provides ECM Consulting services for the following Tier 1 Enterprise Content Management Software providers:
Troubleshooting – Reva will troubleshoot any application issues including environment and application code. Reva will fix bugs, if any.
Answer Questions – Reva will answers any queries from the business regarding the application under support.
Configuration Fixes – Reva will fix any software configuration issues.
Minor Enhancements – Reva will provide programming support for minor enhancements to the application.
First Level Support – Where Reva is Prime Vendor in the development of an application we will optionally provide first level technical support.
Second Level Support – Where Reva is a Sub-contractor in a project we can provide second level technical support.
Reva Solutions provides technical support via a dedicated support email and support phone line to specific Reva Technical Contacts specializing in a specific application.
