Kal Tire
Industry: Retail

Kal Tire has over 300 retail stores across Canada servicing both consumer and commercial vehicles. Kal Tire also has large warehouses for storing the inventories as well as re-tread facilities. In addition to retail sector, Kal Tire services the industrial mining sector both in Canada and South America.

We assisted in the strategy and design of an enterprise content management and imaging system for managing the electronic and paper documents in the organization.

Business Challenges:

After the store managers approve the invoices, they don’t have the insight into the status of the invoices. The process of looking up any invoice or document involves calling up the centralized corporate office. A usual lookup of an invoice takes at least 3-4 hours of time for an AP clerk to locate and fax the documents. The cost of finding, delivering and managing paper documents is cost and time intensive. The store managers make a copy of every document they send to the centralized location causing duplication of documents.

Business Benefits:

• Improve business process for managing invoices and purchase orders
• Store managers and employees can easily access the store documents and product specification documents
• Managers and AP departments can easily lookup invoices and related Purchase Orders instead of manually going through the storage to physically locate the documents
• Reduce the paperwork and mailing of the invoices across the country into the centralized location
• Electronically deliver contracts and invoices to different vendors

Technologies Used:

• Tier1 and Tier2 enterprise content management systems

Our role:

We assisted in conducting the business requirements with different departments within Kal Tire. We then evaluated different document management systems and developed the ROI while working with various vendors and the client. We also developed a project statement for the steering committee used for budget approval.