Related Information

Citizen Services

Consolidate, modernize, and streamline key functions to deliver high-quality, responsive, citizen-based services in a cost-effective manner.

Enterprise Content Management (ECM) solutions can be designed to help local governments worldwide to serve citizens and businesses. Leveraging the enterprise product stack and template applications, ECM delivers a wide range of business capabilities. Around the world, local governments are today using ECM solutions to meet their needs.

Business Advantages

• Communication applications - Applications to enable an agency’s employees to receive and send e-mail, to manage calendars, to communicate in real-time, and more.
  
  
• Search - Functionality for desktop and Internet content search.
  
  
• Citizen portal - A Web site that provides search capabilities links to other Internet resources, and functionality for personalizing information and services pages for citizens and businesses.
  
  
• Interactive forms - Services application forms that citizens and businesses can fill out and submit online.
  
  
• Geographical information systems (GIS) - Tools for cartographic data entry, mapping/spatial query, and visualization of maps.
  
  
• Intranet portal - Provides staff with an integrated view of information across an organization with single sign-on to Web-based applications.
  
  
• Web space - Personalized Web pages where citizens can create and post their own content and create their own e-mail accounts.