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Genesys Telecommunications Laboratories – Case Study

Genesys is the global multi-channel customer experience and contact center solution leader that helps companies engage effortlessly with their customers, across all touchpoints, channels and interactions to deliver differentiated customer journeys, while maximizing revenue and loyalty. ALFRESCO BRINGS CRITICAL CONTENT MANAGEMENT AND HYBRID DELIVERY TO GENESYS Genesys Telecommunications Laboratories is the market leader in multichannel customer [...]