Citizen Services
Streamline end-to-end permit process from intake to issuance.
Business Challenge
Fast growing city with pressure on citizen services to be delivered with limited staff and funding. Staff to citizen ratio is increasing. The number of permit applications is growing and turn around time is getting longer.
Customer Outcome
- Modern Web UI from legacy desktop app with extensive usability design.
- Processing intelligence with visibility into application status, metrics, and reporting.
- Reduced the number of applications to be used by the end user.
- Increased number of documents processed per person.
Our Approach
- Selected a solution that not only meets the immediate problem but also a platform that will be useful for expanding on the transformation journey for the Planning and Development department.
- Identified opportunities for integrations with the core application (AMANDA) during the process.
- Discovered the accuracy of extraction / automation challenges and guided the customer on the process changes along with the IT solution.
