Business Transformation – Leveraging ECM
As new technologies emerge, the way we do business changes. There is a strong focus in the current marketplace on business transformation and the systems
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Trend Analysis: ECM in the Cloud
It is no mystery that cloud computing is becoming more and more ubiquitous, so let’s take a closer look at the potential of Enterprise Content
Genesys Telecommunications Laboratories – Case Study
Genesys is the global multi-channel customer experience and contact center solution leader that helps companies engage effortlessly with their customers, across all touchpoints, channels and interactions